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Section 2: Communication.

Posted by arlekeno on October 9, 2009

(R 11) Savage, W 1989, “Communication: Processes and Problems”.

Administration is first and foremost communication. (You can’t administer well if you don’t communicate, something my organisation could learn).

I like the model on page 104 ( 144 study guide) its from my days studying linguistics and semantics.

How we communicate, what we use to communicate, and how we understand are all open to interpretation.

a conversation between 2 people involves 6 personalities, The person as they are, the person as they believe themselves to be, the person as the other believes them to be…. (from O.W.Holmes)This explains a lot about my Ex GF.

This is more true than I realised WE CONVEY JUDGMENTS, NOT FACTS.

We need to employ ethical and personally secure people… HA HA HA

Accurate communication can battle a rumour ( good communication would shut a lot of rumours down from the outset).

The research findings on Page 115 (150) are very interesting. Public knows less about school than we think. Public generally gain most knowledge of school NOT from school personnel & Information may not relate to positive views.

DO SCHOOLS NEED FULL TIME PR PEOPLE? Good question.

(R12 p153) Mackay, H 1998, “Resolving conflict throug listening” in the Good listener: Better relationships through better comunication, Pan Macmillan, Sydney, pp. 189-199

We cannot find personal intimacy without conflict.

When we agree to disagree, we mean the point is not that important enough to argue over. If it is, and we don’t argue, it will simmer.

Intersting point, when conflicts arise, we tend to prefer the least efficient ways to solve a problem, out and out struggle or head on argument.

FOR CONFLICT TO BE SOLVED, BOTH MUST WANT IT SOLVED. & BOTH MUST BE PREPARED TO COMPROMISE.

I am liking the six steps. I have tended to have arguments break down where the other person refuses to believe anything but the worst possible view of my position.

I find it also interesting that the 6 steps are just about understanding the other persons position, not even trying to reach a compromise.

(R13 p161)Cohen, S 2002, “The seven pillars of negotiation wisdom” in NEGOTIATING SKILLS FOR MANAGERS, McGraw-Hill New York. p171/87

The 7 pillars list the process elements that merit consideration each time you negotiate, And you must assess the priority of each pillar in each negotiation.

  1. Relationship
  2. Interests
  3. BATNA (Best alternative to a negotiated agreement? )
  4. Creativity
  5. Fairness
  6. Commitment
  7. Communication

AGREEMENT AND PREPARATION DEPEND ON THE ABOVE.

A lot of emphasis on good relationships here.

I like the view that it is not the person that annoys you, but a particular habit of theirs. All good if we can change the habit.

LOVE the measures of fairness. Would you lke your behaviour published in paper, subject of a sermon or assessed by your mother?

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